|
|
|
|
|
|
Username/Password Errors
|
If you get a message telling you to 'Check your username or password' the first thing to check out is if everything is typed correctly. The username should be all lowercase and not followed by '@bright.net'. The password can contain upper and lowercase characters.
You'll have to open your dialler to retype the username and password. Depending on which version of Macintosh system software you have you could be using any of the following diallers:
If you're not sure which you have, just go to the Apple menu, then Contol Panels and look for one the diallers listed above.
Once in your dialler, just retype the username and password and see if that fixes your problem
|
If you're still having problems, here are some other possible causes:
- Account suspended? If your account is suspended you'll get a password error. You may want to contact your local customer service if you're not sure you sent that check last month.
- Are you already online? bright.net only allows for 1 connection. If you're dialled up with another computer, you'll get a password error. Also, in some cases if you're abrubtly disconnected from bright.net, the server may think you're still online and you get a password error. If you think this may be the case, then either wait 10-15 minutes for the server to reset or call technical support for assistance.
|
|
If you're still getting password errors, or are having trouble going thru any of these steps, feel free to call Technical Support at 1-800-743-5707.
|
|
BRIGHT, BRIGHT.NET,, BRIGHTSITE, and MY MAIL,
are trademarks of CNI and may not
be used without permission.
|
