RAS Error 629

Error 629 is usually pertains to how the Dial-Up Networking (DUN) entry is configured. Try the following steps one at a time. Most of these steps are performed in the phone book properties.

(If you need help with the following, check out our NT walkthru)

1.   Change the authentication to Clear Text under Security.

2.   Lower the connection speed under Modem Configuration.

3.   Disable hardware flow control under Modem Configuration.

4.   Disable modem error control under Modem Configuration.

5.   Disable modem compression under Modem Configuration.

6.   Disable software compression under Server.

7.   Disable PPP LCP extensions.

8.   Disable IP header compression.

9.   Check DNS configuration.

10.   Check the user name and password syntax (mixed case, "ppp" extension needed, and so on.)

11.   Connect using a Terminal window—if you get connected then there is a possible problem with CHAP or PAP. (This determines the user name and password. Set at the remote host site.)

12.   Check to see if your modem is supported. (Please see the HCL.)

13.   Contact the modem's manufacturer for updated modem files.

14.   Try another supported modem.

16.   Have the phone company check the phone lines.

17.   If you are not prompted for a user name or password and you get the error message, then choose UnSave Password on the Security tab in the phone book. Try to reconnect. You should be prompted for a user name and password.

18.   If running a script, disable it and try to connect with a Terminal window. If you are able to connect then there is a problem with the script file.

19.   If you are trying to connect to The Microsoft Network: You must also dial into an MSN phone number that supports calls for the service type "Internet and the Microsoft Network." If you do not do this, an "Error 629" error message appears when you use Windows NT RAS. You may need to call the MSN Support Group (800-386-5550) and get a correct access number for your area.