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Question: Why can't I connect at 56K?

Answer: Your connection speed to the internet is limited by many factors. Local factors include line splitters to more than one device such as Fax machines or another phone, the speed of your modem, the quality of the modem itself, the modem type, the speed supported at the number you're dialing into and the quality of the phone lines in your area.

The amount of traffic on the Net FCC regulations Answer(s):Whether you have Flex, X2 or V.90, the above factors will affect your connection speed. Your phone lines are the most common factor that limits your connection speed due to lines noise. Other local factors such as line splitters to support FAX and another phone, second phone line, the location you are at or between yourself and the location you are calling. In situations were you have a second phone line, some locations have only one copper wire pair leading into the building, requiring that the phone company install equipment to split the signals to provide for the second number. If you are using X2 or Flex modems you should think about upgrading to V.90. There are different implementation of the V.90 standard that vendors are using and it could take several months before all compatibility issues are resolved. However, regardless of what type of 56K modem you use the FCC has put a limit on the amount of electrical power on phone lines, this limit is currently max out at 53K.

If you are connecting at 115200, 57600 or 38400 this is not your connection speed - this is the speed from your modem to your computer. The industry average for connection with a 56K modem is between 42 kbps to 48 kbps and does not mean that if you can't connect at that speed then there is something wrong with your modem or ISP.

If you would like to test the capability of your line to see if it supports 56k you can click on 3Com's testline. What can you do? Well, there is really nothing much you can do. We recommend that you upgrade to V.90 since this has become the standard for 56K modems (now if they could just work on implementing a V.90 standard). Some modem manufacturers have firmware that you could download to upgrade your modem to V.90 or you may even try calling your modems manufacturer to find out more information. You could also click on this link to view a list of manufacturers Modems Manufacturers and phone numbers. To test your line for noise, just pick up the phone and ensure that their is no static on the line (it's as simple as that). Try disconnecting all phones from the phone jacks and waiting 15 minutes. After 15 minutes plug in one phone and wait 5 minutes in between connecting the rest of the phones this will reset your lines. You may want to call your phone company and have them check your line if you are experiencing line noise - but be warned that they may charge you for such a service.



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