Username/Password Errors

If you get a message telling you to 'Check your username or password' the first thing to check out is if everything is typed correctly. The username should be all lowercase and not followed by '@bright.net'. The password can contain upper and lowercase characters.

You'll have to open your dialler to retype the username and password. To do so:

  • Double-click on My Computer
  • Double-click on Dial-up Networking
  • Double-click on your bright.net connection (could be named anything)
  • Double-click on the Username and retype it
  • Double-click on the Password and retype it.

(The username should just be the first part of your email address - without the "@bright.net" typed in.)

Try to connect and see if you still get a password error.

 


If you're still having problems, here are some other possible causes:

  • Account suspended? If your account is suspended you'll get a password error. You may want to contact your local customer service if you're not sure you sent that check last month.
  • Are you already online? bright.net only allows for 1 connection. If you're dialled up with another computer, you'll get a password error. Also, in some cases if you're abruptly disconnected from bright.net, the server may think you're still online and you can get a password error. If you think this may be the case, then either wait 10-15 minutes for the server to reset or call technical support for assistance.

 

If you're still getting password errors, or are having trouble going thru any of these steps, feel free to call Technical Support at 1-800-743-5707.


BRIGHT, BRIGHT.NET, BRIGHTICC, BRIGHTIM, BRIGHTSITE, MY MAIL, NITRODIAL, BEAST, 4E-DOCTOR and DR.ACCESS are trademarks of Com Net, Inc. and may not be used without permission.